Help | Frequently Asked Questions- Zapkam

Current average lead time = 5 weeks  |  Visits to our showroom are strictly by appointment

Zapkam Help Centre

Frequently Asked Questions

Here is some useful information about ordering with Zapkam

How to Order Guide

Click here to view our guide about ordering with Zapkam for the first time.

How to Re-order Items

How to Add Sizes to a Quote

How to Order Multiple Items - Club Shop

How to Approve Your Order

Orders cannot be amended once they have been paid for and approved.

Please take care to ensure that you check them thoroughly at the 'Approve Order' stage.

How to Amend Your Order

Orders cannot be amended once they have been paid for and approved.

Please take care to ensure that you check them thoroughly at the 'Approve Order' stage.

How to View an Invoice

1. Login to your account

2. Click on 'My Account' at the top right of the page

3. Click on 'View Existing Orders'

4. Click on 'View Invoice' for the order ID you would like to view

How to View What I Have Ordered Before (e.g. Specification, Sizes, Numbers, Names, Initials)

1. Login to your account

2. Click on 'My Account' at the top right of the page

3. Click on 'View Existing Orders'

4. Click on 'View Specification Sheet' for the order ID you would like to view

How Can I Pay for My Order?

You can pay for your order via credit card, debit card or bank transfer.

If you would like to pay via bank transfer, you will be e-mailed an invoice with payment instructions at the bottom of the invoice once an order is saved on our system.

Please note that we only accept payment via credit or debit card for refundable size sample orders. Size sample orders paid for via bank transfer or cheque will not be refunded.

We do not accept payment via cheque or cash.

Why 'Never Discontinued' is Important for Your Club

Never Discontinued

 

Click here to read why our 'Never Discontinued' policy is important for your club.

What are Size Samples?

Size Samples

 

Click here to read about our amazing size sample service.

How Quickly Do I Need to Return Size Samples?

Within 28 days of receiving them to qualify for a refund.

Size samples returned after this period will not qualify for a refund.

What are the Benefits of Sublimation?

Sublimation Benefits

 

Click here to learn about the benefits of using sublimation.

What is an Online Club Shop?

Setup an Online Club Shop

 

Click here to learn about our online club shop service.

Supplying Artwork for Logos

New Logo Artwork

 

Click here to read about how to supply artwork for your logo.

Rasterised Artwork vs. Vectorised Artwork - The Difference

Can I Add to an Order in Production?

We have invested substantially in state of the art technology, which allows us to start digitally printing your order, within a few hours of your order being paid for and approved.

This means that we cannot add to an order, if it has already paid for and approved, even if it was only placed a few hours ago.

Fortunately, we do not have a minimum re-order, so we can raise a new order for as few as 1 item in the vast majority of our product range.

Your options are:

1) We can hold up your original order until the new order is ready and send the two orders together. This will save on paying postage twice.

2) The two separate orders are sent when they are ready. This will mean that you will pay postage twice, but neither order will be held up.

Please let us know which option you would prefer by contacting us.

Can I Amend an Order in Production?

We have invested substantially in state of the art technology, which allows us to start digitally printing your order, within a few hours of your order being paid for and approved.

This means that we cannot amend an order, if it has already paid for and approved, even if it was only placed a few hours ago - as the artwork, transfer paper, ink and fabric would otherwise be thrown away.

Please take care to ensure that your order is correct when approving your order.

Please click here to read about how to approve your order.

Can I Order a Custom Sample Before a Bulk Order?

Order a Custom Sample

 

Entirely at our discretion, if you are placing a bulk order, we can arrange for you to have a custom sample of your design prior to placing a bulk order.

Click here to read more about ordering a custom sample.

Can Zapkam Produce My Own Custom Design?

Click here to read about the costs associated with ordering a custom design.

How Much is Delivery?

Click here to view our delivery charges.

What is Your Returns Policy?

Click here to review our returns policy.

What Clients Are Saying About Us

© Zapkam Limited 2006-2024. Zapkam is a registered trademark owned by Zapkam Limited. The ZK logo, the "We Know About Sport" slogan, product designs and website designs are the copyright of Zapkam Limited and must not be copied without written permission.