Dear {FirstName},

Thank you for contacting us regarding your issue.

We are sorry to hear that you have had an issue with a Zapkam product.

Please can you reply to this e-mail with the following information:

1) At least one clear picture of the fault.

2) The size of the item(s) effected, along with any personalisation such as numbers, names or initials.

Please note that the item(s) must match the specification of the original order. We will not replace items in a different size, or change any numbers, names or initials, to that originally ordered.

3) The original order ID or the name of the person that placed the order and an approximate date that it was placed.

4) Your full name, contact telephone number and delivery address.

We look forward to hearing from you shortly.

If you have any questions or would like any more information please feel free to contact me or one of the team on 03300 249110.

Regards,

The Zapkam Team